Public Sector Customer Success Specialist

TL;DR

Public Sector Customer Success Specialist: Supporting public sector organizations and internal sales teams throughout the procurement lifecycle with an accent on documentation, tender coordination, and compliance. Focus on managing quotations, proposals, and framework agreements to ensure efficient technology acquisition and outstanding customer experience.

Location: Must be based in Madrid, Spain (Hybrid). Valid Spanish work permit or EU citizenship required.

Company

hirify.global is a global provider of software and cloud solutions helping organizations optimize investments and modernize applications.

What you will do

• Build and maintain relationships with public sector customers, partners, and internal teams.
• Prepare accurate quotations, proposals, and procurement documentation.
• Coordinate tender activities and framework agreements ensuring compliance with requirements.
• Partner with Business Development Managers to support account development and sales initiatives.
• Maintain accurate customer records and contractual documentation.
• Monitor procurement timelines and submission deadlines.

Requirements

• Fluency in Spanish and English required.
• Valid authorization to work in Spain required.
• Strong organizational and administrative skills with attention to detail.
• Experience preparing quotations, proposals, or procurement-related documentation.
• Ability to manage multiple priorities and meet strict deadlines.

Nice to have

• Experience supporting public sector customers or government organizations.
• Familiarity with public procurement, tender management, or technology licensing.
• Experience with CRM platforms.

Culture & Benefits

• Hybrid working model supporting flexibility and collaboration.
• Ongoing learning through product, licensing, and procurement training.
• Collaborative team culture focused on knowledge sharing and professional growth.
• Exposure to strategic government projects and public procurement initiatives.