Associate Technical Account Manager (Proptech)

TL;DR

Associate Technical Account Manager (Proptech): Providing technical software support and implementation guidance for property management solutions with an accent on client relationship building and technical troubleshooting. Focus on resolving application issues and optimizing client software setup to ensure long-term product value.

Location: Long Island, NY (Hybrid)

Salary: $31.25 - $32.81 per hour

Company

Global pioneer in the property technology industry specializing in real estate software solutions.

What you will do

• Provide technical software support, setup, and implementation guidance to clients via email and phone.
• Troubleshoot application issues to deliver effective and timely technical solutions.
• Guide clients on product features and best practices to champion their ongoing success.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Continuously master product updates and industry trends to drive client value.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services.
• Comfortable providing live technical support and troubleshooting via phone and email.
• Proactive problem-solver with a strong customer-focused mindset.
• Must be available for travel during the second week of employment for training purposes.
• Highly organized with the ability to prioritize tasks in a fast-paced environment.

Nice to have

• Familiarity with hirify.global or other property management/real estate software.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• 100% paid employee medical premiums.
• Company profit-sharing plan.
• Flexible work arrangements (Hybrid model).
• Award-winning culture recognized as a "Best Place to Work" by Glassdoor.
• Employee-driven philanthropic support for global nonprofits.