Patient Experience Advisor (Healthcare)

Location: Remote work-from-home in the U.S. Hybrid work is available for team members near Chicago, South Bend, or Boston, with in-office work three days per week. Travel up to 25% is required.

Base salary: $81,000–$115,000 per year, plus potential discretionary bonus or commission and benefits.

Company

hirify.global provides experience measurement, data analytics, insights, technology, and expertise to help organizations improve human experiences, with deep roots in U.S. healthcare.

What you will do

• Lead the day-to-day execution of client patient experience improvement strategies.
• Build trusted relationships with client stakeholders and align solutions, analytics, and insights with their priorities.
• Deliver proactive and on-demand recommendations using benchmarking, improvement methodologies, and industry best practices.
• Collaborate with consulting, marketing, data science, knowledge management, product, technology, and delivery teams to create resources and inform solution development.
• Coordinate and present regular client performance reviews with the Managing Director.
• Support industry programs, webinars, online communities, events, and growth initiatives that strengthen client outcomes.

Requirements

• At least five years of experience in healthcare, with a strong focus on patient experience improvement.
• In-depth knowledge of HCAHPS and CG-CAHPS is required.
• Strong understanding of improvement methodologies, data analytics, and healthcare industry best practices.
• Exceptional interpersonal, communication, presentation, and executive presence skills.
• Bachelor’s degree required.
• Willingness to travel up to 25% for client engagements and ability to manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Collaborative environment focused on client partnership, ownership, learning, innovation, and teamwork.
• Remote work flexibility for U.S.-based employees, with a hybrid model near designated hubs.
• Competitive benefits package.
• Potential discretionary bonus or commission tied to achieved results.
• Commitment to an inclusive workplace and reasonable accommodations during the hiring process.