Patient Experience Advisor (Healthcare)

Location: Remote work-from-home in the U.S. or hybrid at hubs in Chicago, Boston, or South Bend. Hybrid employees work in the office three days per week, Tuesday–Thursday. Candidates should be based in the Eastern, Central, or Mountain time zone. Travel up to 25%.

Salary: $81,000–$115,000 base annually, plus a discretionary bonus or commission and benefits.

Company

hirify.global provides experience measurement, data analytics, insights, technology, and healthcare expertise to help organizations improve human experiences.

What you will do

• Own day-to-day client relationships and lead the execution of patient-experience improvement strategies.
• Analyze client challenges, performance data, industry benchmarks, and best practices to develop actionable recommendations.
• Coordinate with consulting, marketing, data science, knowledge management, product, technology, and delivery teams.
• Create and adapt toolkits, blogs, case studies, webinars, online communities, and other scalable resources for healthcare stakeholders.
• Coordinate and present regular client performance reviews with the Managing Director.
• Identify client improvement opportunities and emerging market trends that can inform future solutions.

Requirements

• At least five years of healthcare experience focused on patient-experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS).
• Strong understanding of improvement methodologies, data analytics, and healthcare best practices.
• Exceptional interpersonal, communication, presentation, and executive-presence skills.
• Bachelor’s degree.
• Ability to manage multiple priorities in a fast-paced environment and travel up to 25% for client engagements.

Culture & Benefits

• Collaborative, cross-functional working environment focused on learning, innovation, ownership, and continuous improvement.
• Remote flexibility for U.S.-based employees outside required in-office days and while travel schedules permit.
• Competitive benefits package.
• Reasonable accommodations are available during the hiring process for qualified individuals with disabilities or disabled veterans.