IVR QA Engineer (Amazon Connect)

TL;DR

IVR QA Engineer (Amazon Connect): Validating and ensuring the quality of contact center solutions with an accent on IVR flows, voice/chatbot interactions, and backend integrations. Focus on designing test scenarios, executing functional and integration testing, and automating validation processes for complex customer journeys.

Location: Must be based in the United States (Remote or Hybrid in Coppell, TX, NY, or CA).

Company

hirify.global is a digital technology services and solutions company focused on helping clients accelerate their digital transformation journey.

What you will do

• Validate IVR call flows, routing logic, and end-to-end customer journeys.
• Perform functional and integration testing between Amazon Connect, AWS services, and backend systems.
• Design detailed test cases, scenarios, and manage test data.
• Develop and maintain test automation scripts for IVR and conversational flows.
• Identify, log, and track defects while collaborating with developers and BA teams.
• Prepare quality metrics and test reports to ensure high-quality delivery.

Requirements

• Must be based in the United States.
• 3–8 years of experience in QA or testing roles.
• Hands-on experience in IVR or Contact Center testing.
• Experience with Amazon Connect or similar cloud-based contact center platforms.
• Strong understanding of call flows, routing, telephony concepts, and API testing.
• Knowledge of AWS services including Lambda, S3, and API Gateway.

Nice to have

• Experience with IVR testing tools like Cyara or Hammer.
• Exposure to chatbot/voice bot testing (Amazon Lex).
• Proficiency in automation frameworks such as Selenium or REST Assured.
• Familiarity with CI/CD and DevOps testing practices.

Culture & Benefits

• Opportunity to work on large-scale digital transformation projects.
• Collaborative environment focused on speed and value creation.
• Exposure to cutting-edge cloud and contact center technologies.
• Equal opportunity employer committed to diversity and inclusion.