Customer Support Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Representative (Sports Tech): Providing high-quality service to MaxPreps users by resolving inquiries and managing sports data with an accent on efficiency and customer satisfaction. Focus on diagnosing issues, maintaining accurate high school sports records, and delivering exceptional support across phone and email channels.
Location: Must be based in the United States
Company
is a growth-stage company providing an integrated fan engagement platform for high schools, including ticketing, streaming, and website management.
What you will do
- Provide troubleshooting support to customers via phone and email.
- Maintain high school sports rosters, schedules, and scores with accuracy.
- Utilize in-house software to import and manage sports data.
- Cover football games on weekends using live-scoring tools.
- Diagnose and resolve customer issues to improve brand loyalty.
Requirements
- Must be based in the United States
- Proficiency with Windows 10 operating system.
- Excellent written and verbal communication skills.
- High school diploma required; college students or graduates preferred.
- Strong interest in the sports or entertainment industry.
Nice to have
- Experience with Zendesk.
- Experience with Microsoft Office Suite.
- Previous customer support experience.
Culture & Benefits
- Comprehensive medical, dental, vision, life, and disability insurance plans.
- 401K plan with company match.
- Open PTO policy.
- Company equity through stock options.
- Collaborative and growth-oriented team environment.
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