Customer Success Specialist (LegalTech)

TL;DR

Customer Success Specialist (LegalTech): Managing client relationships and technical onboarding for software escrow solutions with an accent on legal document drafting and review. Focus on providing high-quality support, conducting legal research, and ensuring customer satisfaction through proactive communication and technical guidance.

Location: Remote

Company

hirify.global is a remote-first startup revolutionizing software escrow for the cloud era by mitigating third-party risks in business operations.

What you will do

• Manage customer inquiries and provide support for hirify.global account management via email and chat.
• Assist customers with technical setup and integration of their source code management platforms.
• Guide leads through the service offerings to facilitate successful customer acquisition.
• Inspect provided information and draft professional reports for clients.
• Draft and review legal agreements to meet specific client requirements under manager supervision.

Requirements

• Excellent written English communication skills.
• Prior experience in a customer success or similar client-facing role.
• Proficiency in drafting legal documents and familiarity with LegalTech concepts.
• Strong analytical thinking and organizational skills with attention to detail.
• Ability to multitask and adapt in a fast-paced startup environment.
• Proficiency in modern web tools such as Google Docs.

Culture & Benefits

• Startup environment with significant opportunities for professional growth.
• Supportive team culture that values open communication and direct feedback.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Regular team activities and gatherings.
• Passionate and collaborative work environment.