Senior NBN Manager (Telecommunications)

TL;DR

Senior NBN Manager (Telecommunications): Leading a team of wholesale NBN customer fault and activations analysts to ensure smooth rollout of changes and new products with an accent on activations and assurance support. Focus on managing performance metrics, collaborating with senior stakeholders, and driving operational excellence within a telecommunications environment.

Location: Macquarie Park, NSW (Hybrid: 3 days office, 2 days remote)

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Guide and direct a team of NBN Customer Fault and Activations Analysts to ensure perfect fulfillment of tasks.
• Collaborate with internal and external partners to develop world-class customer service and business solutions.
• Lead all aspects of the validation, qualification, and activation of OW services.
• Manage performance metrics and customer service agreements through engagement with senior collaborators.
• Oversee the planning and smooth rollout of network changes and new products.

Requirements

• Proven leadership experience managing teams within a telecommunications environment.
• Solid knowledge of guideline methodologies such as ITIL and Six Sigma.
• Ability to influence senior collaborators and resolve complex operational issues.
• Strong financial competence with experience managing budgets and achieving stretch targets.
• Must be based in or able to work from Macquarie Park, NSW.

Culture & Benefits

• Flexible working arrangements (3 days office / 2 days remote).
• Competitive remuneration and discounts on hirify.global products.
• Vibrant office campus featuring a gym, on-site childcare, and various amenities.
• Inclusive paid Parental Leave of up to 16 weeks.
• Professional development through hirify.global U micro-credentials developed with leading universities.
• 24/7 free access to counselling and wellbeing support services.