Customer Excellence Specialist (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Excellence Specialist (SaaS): Driving operational performance and customer success for energy retailers using cloud-native software with an accent on process optimization, data-driven insights, and continuous improvement. Focus on embedding excellence frameworks, managing stakeholder relationships, and accelerating the adoption of platform capabilities to reduce operational friction.
Location: Must be based in the United Kingdom (Remote-first with hybrid office options in London and Nottingham).
Company
builds cloud-native SaaS software that transforms how energy retailers operate, innovate, and manage at scale.
What you will do
- Identify, prioritize, and deliver improvement initiatives for customers and internal business units.
- Analyze operational data and KPIs to identify root causes of performance issues and drive sustainable change.
- Lead customer operational performance discussions and provide authoritative recommendations.
- Support the implementation of new market customers, including performance baselining and improvement execution.
- Coach colleagues and customers on platform best practices and continuous improvement methodologies.
- Refine playbooks, standards, and knowledge assets within the Customer Excellence function.
Requirements
- Must be based in the United Kingdom.
- Proven experience in delivering customer or operational performance improvements.
- Strong understanding of customer operations and service delivery environments.
- Familiarity with continuous improvement or performance frameworks.
- Ability to analyze operational data and KPIs to shape actionable recommendations.
- Strong stakeholder management and communication skills.
Culture & Benefits
- Remote-first working environment with optional office access.
- 25 days of holiday plus bank holidays, with the option to buy or sell 5 extra days.
- Vitality Health Insurance including private healthcare, virtual GP, and mental health support.
- Pension scheme with 5% matched contribution.
- Two volunteering days per year.
- Regular team and company-wide events.
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