Senior Technical Customer Success Manager (SaaS)

Senior Technical Customer Success Manager

Company: JumpCloud

Employment Type: FULL_TIME

Date Posted: 2026-07-18T06:39:46+00:00

📋 Description

• Own end-to-end post-sales lifecycle for Enterprise/Commercial customers
• Serve as primary trusted advisor for technical stakeholders
• Develop tailored Success Plans aligned to customer goals
• Drive onboarding, adoption, and time-to-value milestones
• Monitor customer health and identify risks to retention
• Collaborate with Support, Product, and Engineering to resolve issues

🎯 Requirements

• 5+ years in customer-facing SaaS/CS/technical roles; at least 3 years technical
• Deep technical expertise in identity and access management, SAML/SCIM/SSO
• Proficiency with REST APIs and integrations; security/Zero Trust
• Strong relationships with executive stakeholders; excellent communication
• Ability to translate technical concepts into business outcomes
• Experience with ADFS/AzureAD/Intune, Google Workspace admin; AWS skills a plus

Skills: REST APIs, SAML, Identity and Access Management, SSO, SCIM, Active Directory/LDAP, MDM/endpoint management

Показать контакты