Dedicated Support Engineer (AdTech)

TL;DR

Dedicated Support Engineer (AdTech): Providing technical guidance and troubleshooting for a data collaboration platform with an accent on solving complex technical challenges and managing stakeholder satisfaction. Focus on optimizing customer outcomes via KPIs, implementing efficient workflows, and resolving technical issues within the adtech ecosystem.

Location: New York (options for working from home)

Salary: $92,500 – $119,500

Company

hirify.global is a leading data collaboration platform specializing in consumer privacy, data ethics, and foundational identity to help brands build connected customer views.

What you will do

• Solve technical challenges and provide troubleshooting for a dedicated set of high-profile global brands and agencies.
• Manage a ticket queue to ensure high levels of customer satisfaction and support company growth.
• Collaborate with the Technical Services team to deliver seamless technical support.
• Analyze KPIs and case data to continuously improve customer outcomes and service quality.
• Implement and configure workflows to streamline onboarding for new clients and improve efficiency for existing ones.

Requirements

• 2-5 years of experience in adtech, marketing services, or software technology in a customer support or delivery role.
• Proven track record of resolving customer issues quickly with sustainable solutions.
• Strong communication skills for effective interaction with external customers and internal stakeholders.
• Ability to work independently and succeed in ambiguous situations with little direction.
• Availability to work in a standard 9am-5pm window (with some flexibility).

Nice to have

• Familiarity with SQL querying and the ability to adjust existing queries.
• Experience with API and Postman.
• Experience with CRM and ticketing platforms, specifically Salesforce and Zendesk.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401K matching plan (1:1 match up to 6% of salary).
• Flexible paid time off, paid holidays, and paid parental leave.
• Support for work-life harmony with options for working from home.
• Collaborative and friendly environment with both in-person and virtual team events.