Application Support Engineer (FHIR/Java)

TL;DR

Application Support Engineer (FHIR/Java): Troubleshooting complex customer incidents, maintaining and enhancing software and tools for a health data implementation, and driving defect fixes with an accent on Java-based backend services and FHIR/HL7 interoperability. Focus on scalable technical solutions, production support with on-call rotation, and root-cause analysis to minimize customer impact.

Company

hirify.global builds a FHIR-based health data liberation platform and data management solutions used by healthcare stakeholders across multiple countries.

What you will do

• Provide advanced technical support for complex customer incidents, partnering with Tier 1/Tier 2 Service Desk teams and participating in major incident response and root cause analysis.
• Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, interoperable technical solutions aligned with architectural standards.
• Collaborate with Product, Engineering, Support, and QA to design, develop, test, implement, and support enhancements and defect fixes.
• Lead technical decision-making by evaluating emerging technologies and recommending improvements to tools, frameworks, coding standards, and development practices.
• Serve as the primary technical escalation point for project issues, delivery status, and complex production challenges; break down work and guide implementation approaches.
• Maintain development frameworks, technical documentation, and operational procedures; handle on-call production support for critical incidents.

Requirements

• 3+ years of experience with software development in Java.
• Experience with unit and functional test practices and end-to-end feature development.
• Experience building complex systems.
• Preference for candidates based in Ontario.
• Experience with HL7 (V2, FHIR) is highly preferred.
• Experience with Hibernate, Spring, REST web services, and Git is an asset.

Culture & Benefits

• Remote work environment.
• Flexible time away from work (PTO, personal and sick days).
• Competitive salary with health/medical benefits and life/disability coverage.
• Retirement savings contributions (RRSP/TFSA/401K employee contribution).
• Learning support including a FHIR study program and Skillsoft learning.
• On-call support rotation for Tier 2 issue handling as part of the role.