Fulfilment Centre Manager (Ecommerce)

TL;DR

Fulfilment Centre Manager (Ecommerce): Managing outsourced distribution centers across Europe to ensure high quality, punctuality, and cost optimization with an accent on supplier performance and warehouse process stability. Focus on driving continuous improvement through Lean Management, coordinating between the company and service providers, and scaling fulfillment capacity.

Location: Hybrid in Munich, Germany (60% office, 40% home)

Salary: €69,500 – €84,900

Company

A leading pet e-commerce trailblazer with over 25 years of experience serving over 12 million customers across Europe.

What you will do

• Manage relationships and act as a primary liaison between logistics service providers and hirify.global.
• Monitor and manage supplier performance, KPIs, and reports, leading necessary corrective actions.
• Conduct weekly business reviews and GEMBA walks to identify and resolve operational issues.
• Drive continuous improvement of warehouse processes in collaboration with service providers using Lean/Six Sigma.
• Develop and implement process standards, design metrics, and dashboards for the FC network.
• Collaborate with the Engineering team to investigate and implement capacity increase projects.

Requirements

• Strong professional experience in 3rd party logistics (3PL), preferably within the e-commerce or B2C sector.
• Proven experience acting as a site leader of a warehouse or in a similar leadership role.
• Profound competence in process and material flow analysis and intralogistics.
• Lean Management / Six Sigma experience is required.
• Experience leading medium to complex operational projects.
• Must be based in or able to work in a hybrid setup in Munich, Germany.

Culture & Benefits

• Hybrid work model: 60% office attendance and 40% remote work.
• Flexibility to work from approved countries for up to 20 days per year.
• Clear career development paths and excellent training support.
• Practical perks including subsidised transport or bike leasing.
• 20% discount across all company products.