AI Solutions Engineer (SaaS)

TL;DR

AI Solutions Engineer (SaaS): Designing and deploying production AI solutions for Customer Experience (CX) with an accent on LLM-powered workflows, prompt engineering, and system redesign. Focus on building scalable AI capabilities, reducing manual effort in Support and Professional Services, and creating evaluative frameworks for AI quality.

Location: Must be authorized to work in the US without sponsorship. Hybrid in Austin, TX or Remote (US).

Salary: $185,000/year

Company

hirify.global is a multi-product SaaS organization serving hundreds of thousands of users.

What you will do

• Design, build, and deploy production AI solutions using LLM APIs such as Claude and OpenAI, including prompt libraries and human-in-the-loop workflows.
• Redesign customer and employee workflows around AI capabilities rather than simply automating existing tasks.
• Define CX-specific patterns, workflow templates, and contribute to the enterprise knowledge infrastructure.
• Evaluate emerging AI technologies and determine the best path (build, buy, or integrate) for CX use cases.
• Collaborate with IT, Security, and Data teams to integrate AI into the CX technology stack (Zendesk AI, Stylo, Guru).
• Own the success metrics, adoption tracking, and failure-mode playbooks for customer-facing AI products.

Requirements

• Must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship (including OPT, STEM OPT, H-1B).
• Proven experience shipping LLM-powered workflows against APIs with established evaluation frameworks to measure quality.
• Ability to write Python (or equivalent), use Git for version control, and deploy small services to production.
• Technical fluency in REST APIs, webhooks, and automation platforms like Zapier, Make, or n8n.
• Proficiency in SQL, JSON, and hands-on experience with platforms like Zendesk, Salesforce, or ServiceNow.
• Disciplined approach to prompt engineering, including systematic iteration and versioning.

Nice to have

• Hands-on experience with RAG pipelines, agent orchestration, or vector databases.
• Prior professional experience in customer support, professional services, or customer education.

Culture & Benefits

• Medical, dental, and vision insurance options.
• 401(k) retirement plan with a 100% company match up to 4%.
• Flexible paid personal/vacation time based on trust and accountability.
• 12 weeks of paid parental leave and 10 annual sick days.
• 100% employer-paid short/long term disability and Basic Life insurance.