Service Desk L1 Agent

TL;DR

Service Desk L1 Agent (Technical Support): Resolving recurring hardware and software problems for retail and dining customers with an accent on incident tracking and SLA compliance. Focus on troubleshooting Windows-based applications, coordinating with 3rd party vendors, and providing first-level technical assistance.

Location: Belgrade, Serbia

Company

Global platform-powered leader in unified commerce for shopping and dining, specializing in payments capabilities and services.

What you will do

• Resolve recurring or standard hardware and software problems for customers.
• Collaborate with internal and 3rd party vendor technicians to resolve technical issues.
• Maintain daily and weekly incident tracking sheets to report on performance.
• Assist with installation, configuration, and updating of hardware and software.
• Distribute workload and manage engineer appointments to meet SLAs.
• Implement remote fixes and apply troubleshooting checklists using diagnostic tools.

Requirements

• Basic PC literacy and keyboard proficiency.
• Understanding of Windows-based applications and tools.
• Strong problem-solving and analytical skills.
• Excellent verbal, written, and listening communication skills.
• High school diploma.

Culture & Benefits

• Commitment to equal employment opportunity.
• Globally inclusive company culture.
• Recognition of individuality and performance-based promotion.