IT ServiceDesk Agent

TL;DR

IT ServiceDesk Agent (IT Support): Providing first-level technical support for hardware, software, and network issues with an accent on incident resolution and client communication. Focus on diagnosing technical faults, configuring IT equipment, and maintaining high service quality for internal users.

Location: Bratislava, Slovakia (Hybrid - home office 2 days a week)

Salary: Basic wage from 1800 EUR/month

Company

Global innovation leader in waste infrastructure focusing on transforming waste into energy, heat, and hydrogen.

What you will do

• Act as the first point of contact for technical support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues, escalating complex cases as needed.
• Log and track support requests, ensuring timely updates and clear communication with clients.
• Handle IT equipment setup, configuration, and remote troubleshooting.
• Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.

Requirements

• At least 2 years of experience in an IT ServiceDesk or similar support role.
• Strong knowledge of Windows OS, remote support tools, and help desk software.
• Excellent problem-solving, communication, and organizational skills.
• English: Good proficiency required.
• Customer-focused mindset with the ability to work independently and in a team.

Nice to have

• German language skills.
• Relevant certifications (e.g., ITIL).

Culture & Benefits

• Indefinite employment contract with a 13th salary and 5% annual bonus.
• Flexible working hours (core time 9:00-15:00) and hybrid work (up to 2 days home office).
• Extra leave days and 2 sick days per year.
• Recreation and travel allowances.
• Pension scheme contributions (up to 2.5%) and company mobile phone or allowance.
• Support for professional growth, education, and training.