Senior Solutions Support Engineer

TL;DR

Senior Solutions Support Engineer: Troubleshooting and resolving customer technical issues in the Wiz product with an accent on debugging, networking, system administration, and scaling support via coding and automations. Focus on owning escalations, acting as subject matter lead for core technologies, and coordinating incident management while supporting after-hours coverage.

Location: Remote (USA, must reside in the contiguous United States) and comfortable working 9-6 EST/EDT

Salary: $128,000 — $176,000 USD (base salary)

Company

Wiz provides a security platform that connects code, cloud, and runtime to secure cloud and AI applications.

What you will do

• Provide technical customer support for the Wiz product, owning and troubleshooting customer issues end-to-end
• Identify cases requiring escalation and collaborate transparently across teams to resolve them
• Serve as subject matter lead on core Wiz product technologies and mentor team members on case management
• Gather and publish technical content, including training materials for the support team
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• Coordinate incident management requests with product or engineering and design scalable support automations

Requirements

• Must be a “U.S. person” under EAR part 772 and ITAR 120.15 and must reside in the contiguous United States
• Comfortable working 9-6 EST/EDT
• 7+ years of hands-on experience in customer support, technical support, system administration, or a related customer-facing role
• 3+ years of hands-on cloud experience with Azure, AWS, and/or GCP
• 2+ years of hands-on Kubernetes experience (AKS/GKS/EKS)
• Experience reading/debugging code in Java, Python, Shell, JavaScript, and/or JSON; proficiency with Linux and command-line tools

Nice to have

• 3+ years in Tier 2/3 technical escalation support
• 2+ years with deep technical and architectural knowledge in Security, Networking, and Cloud technologies (Azure/AWS/GCP)

Culture & Benefits

• Full-time role with base salary, bonus, equity, and benefits
• On-call rotation for after-hours, holiday, and weekend support coverage
• Support scaling through automations and continuous technical upskilling
• Training content creation and mentoring opportunities for team members