Bilingual Accounts Receivable Specialist I

TL;DR

Bilingual Accounts Receivable Specialist I (AR/Collections): Resolving outstanding B2B receivable issues through collections calls, account research, and CRM documentation with an accent on aging reports, dispute/de-escalation handling, and meeting AR service level agreements. Focus on analyzing complex receivable balances, routing escalations, and supporting the Client AR team’s daily operations.

Location: Rijswijk, Netherlands

Company

hirify.global provides global B2B payments and invoicing with trade credit options and integrations to eCommerce and ERP solutions.

What you will do

• Handle a variety of collections and client accounts receivable duties, including daily B2B collection calls.
• Investigate and analyze customer payment issues, maintain an accurate aging report, and execute necessary account adjustments.
• Communicate with business customers to resolve outstanding receivable balances and send aging details to customers.
• Record customer interactions, comments, and complaints in the CRM system and route escalated requests to the right team members.
• Support escalated inquiries from internal and external customers and de-escalate challenging situations.
• Prepare and maintain reports, participate in learning sessions, and contribute to process improvements and documentation.

Requirements

• 2 years of related accounts receivable experience (or equivalent education and experience).
• English: Fluent (required).
• Strong ability to resolve challenging customer situations and solid negotiation skills under difficult circumstances.
• Highly competent with Outlook, Word, and Excel; strong critical thinking and analytical skills.
• Professional written and verbal communication skills and ability to prioritize multiple tasks.
• Willingness to share information and coach others to improve performance.

Culture & Benefits

• Hybrid working: 2 days/week from home, plus a €150 home-office setup budget and daily working-from-home allowance.
• Work remotely from abroad for up to 60 days per year.
• 26 days paid leave (25 holidays + “Day that Matters”) and up to 16 extra leave hours per year via vitality reward.
• Study Finance Scheme up to 100% of approved study costs and unlimited access to TalentLMS courses.
• Performance-based bonus program and global recognition platform.
• Strong pension plan with 70/30 employer/employee contribution split and wellbeing support via Employee Assistance Program.