Business Consultant (CX)

TL;DR

Business Consultant (CX): Driving customer business cases and ROI value for AI-led CX/CCaaS transformations with an accent on strategic advisory and organizational change management. Focus on designing change strategies across people, process, and technology to maximize software solution adoption.

Location: Remote (Must be based in the United Kingdom)

Company

Global leader in AI, cloud, and digital software providing solutions for customer experience, financial crime prevention, and public safety to over 25,000 businesses worldwide.

What you will do

• Lead strategic advisory engagements to drive ROI and adoption of hirify.global solutions.
• Design comprehensive organizational change strategies across people, processes, and technology.
• Create and manage business cases and ROI models for multi-tiered customer offerings.
• Build long-term relationships with senior stakeholders, acting as a trusted advisor.
• Oversee consulting programs to ensure business readiness and optimal product utilization.
• Identify new business development opportunities through successful delivery and thought leadership.

Requirements

• Minimum 5 years of experience in relevant functions and industries.
• Experience with contact center enterprise software, specifically IVR, Routing, ACD, WFM, or QM.
• Hands-on experience implementing AI/Digital products (e.g., Co-pilot, Autopilot) from a process and people perspective.
• Proven ability to independently handle and influence senior executive stakeholders.
• Expertise or certification in organizational change management.
• Must be based in the United Kingdom.

hirify.global-to-have">hirify.global to have

• Minimum 5 years of leadership experience in a contact center environment.
• Six Sigma Certification or other professional process improvement disciplines.

Culture & Benefits

• Fast-paced, collaborative, and creative work environment.
• Extensive internal career opportunities across multiple roles and domains.
• Opportunity to work with a market-leading, global innovation powerhouse.
• Equal opportunity employer committed to diversity and inclusion.