Senior UX Researcher (Fintech)

TL;DR

Senior UX Researcher (Fintech): Leading end-to-end UX research for the D2C experience with an accent on qualitative and mixed-method research. Focus on uncovering meaningful customer insights to shape product decision-making and improve overall user experience.

Location: Hybrid (Manchester, UK). Minimum 50% of working time per month must be spent in the office.

Company

One of the UK’s fastest-growing investment platform businesses providing award-winning financial solutions.

What you will do

• Lead end-to-end UX research across complex and high-risk problem spaces within the D2C proposition.
• Design and deliver qualitative and mixed-method research tailored to specific research objectives.
• Collaborate with Product Managers and UX Designers to ensure insights meaningfully inform product decisions.
• Communicate findings through storytelling, articulating evidence, risks, opportunities, and trade-offs.
• Contribute to the research repository to build a reusable understanding of customer behavior.
• Promote high standards of research quality, ethics, and customer-centered thinking.

Requirements

• Significant experience planning and delivering end-to-end UX research in digital environments.
• Strong qualitative research skills and the ability to tackle ambiguous research challenges.
• Expertise in selecting and applying appropriate research methods based on the problem context.
• Excellent synthesis and storytelling skills to translate evidence into actionable insight.
• Confidence in influencing stakeholders through customer understanding and evidence.
• Must be based in or able to commute to Manchester, UK for a hybrid setup (min 50% office).

Nice to have

• Experience working within regulated, complex, or customer-facing industries.
• Familiarity with modern remote research and usability testing tools and platforms.

Culture & Benefits

• 26 days holiday increasing with service, plus bank holidays and a buy/sell scheme.
• 7% pension with matched contributions and a discretionary bonus scheme.
• Share schemes including free shares and BAYE.
• Health Cash Plan, discounted private healthcare, and a free onsite gym.
• Enhanced family leave and Employee Assistance Programme.
• Supportive environment with regular social events and tailored L&D opportunities.