Customer Support Consultant (Spanish)

TL;DR

Customer Support Consultant (Spanish): Providing technical support for 3D scanners and software for dental and hearing professionals with an accent on technical troubleshooting and partner relationship management. Focus on managing support cases via CRM and resolving hardware and software issues through online sessions and phone calls.

Location: Hybrid in Kyiv, Ukraine

Company

hirify.global develops market-leading 3D scanners and software solutions for dental and hearing professionals worldwide.

What you will do

• Provide efficient technical support for hirify.global hardware and software via online sessions, telephone, and email.
• Manage and record support cases using the company's CRM system according to internal procedures.
• Collaborate with other departments to escalate customer feedback and improve product quality.
• Participate in occasional on-site events to support partners and end-users.

Requirements

• Spanish: C1 level required
• Ukrainian: Fluent proficiency required
• English: Upper-Intermediate (B2) required for internal communication.
• Strong problem-solving and logical thinking skills.
• Customer-oriented approach with a focus on empathy and active listening.
• Must be based in Kyiv for hybrid work

Nice to have

• Previous experience in Customer Service.

Culture & Benefits

• Comprehensive medical insurance and paid sick leave.
• 24 working days of annual vacation.
• Free breakfasts and lunches provided in the office.
• Comfortable office located in UNIT.City with employee parking.
• Opportunities for professional growth and occasional business trips to Western Europe.
• Support for employees' mental health and inclusive corporate culture.