Customer Implementation Manager (AI Agent)

Company

hirify.global builds a unified AI agent platform that sells, supports, and re-engages customers across the ecommerce journey.

What you will do

• Run in-depth implementation and optimization sessions for new and cross-sold customers to drive adoption of Helpdesk and AI Agent.
• Customize solutions on behalf of customers using a consultative approach aligned to their needs and goals.
• Drive activation ratio and reduce time to activation through a white-glove onboarding experience.
• Serve as the primary liaison between customers and internal teams, ensuring seamless communication and support.
• Document customer interactions and feedback and use the insights to continuously improve onboarding and customer experience.
• Analyze e-commerce customer data to provide insights that optimize support strategies using the AI Agent product, while managing project timelines and milestones.

Requirements

• 2–3+ years of SaaS experience as an implementation manager focused on post-sales adoption and activation.
• 2–3+ years of experience crafting and overseeing project timelines to enhance merchant activation.
• Excellent communication, interpersonal skills, follow-up, and attention to detail.
• Ability to manage up to 30 accounts concurrently and tailor support for both small and large merchants.
• Strong adaptability and learning agility in an evolving onboarding process.
• Comfort configuring AI tools and discussing automation strategy for customer support.

Culture & Benefits

• Premium AI tools available to teams (e.g., ChatGPT, Claude, Granola) plus an annual L&D budget.
• AI is used across teams for research, writing, analysis, and building better customer experiences.
• White-glove onboarding approach with consultative guidance to help customers launch quickly.
• Autonomy in the role with a focus on measurable outcomes from day one.

Hiring process

• Application review and recruiting process with potential interview steps.
• Accommodation available during application or interview process if needed.

Location: Buenos Aires

Compensation: BA L2 $36.1K – $39.9K (offers equity)