Clinical Trial Associate (Associate, Rater Services)

TL;DR

Clinical Trial Associate (Associate, Rater Services): Supporting the hirify.global Rater Training Program across multiple functional areas with an accent on study reporting, rater/site operational coordination, and quality management oversight for assigned clinical trial programs. Focus on accurate SOP- and regulatory-compliant record keeping, proactive delivery tracking for client deliverables, and acting as primary point of contact from study start-up through close-out.

Location: Remote - Australia

Salary: $95,000 - $110,000 AUD

Company

hirify.global develops digital cognitive assessments used in clinical trials and healthcare settings worldwide to improve brain health measurement.

What you will do

• Manage and execute tasks according to company SOPs and agreed regulatory standards, including real-time updates to trackers and high-volume email/site communications.
• Support Rater Services delivery by coordinating study changes, re-prioritizing assignments, and working independently with minimal oversight.
• Serve as primary point of contact for sites/raters/CRO from study start-up through close-out, providing operational support across the study lifecycle.
• Drive timely completion of project tasks and proactively track and communicate key deliverables to the study PM/sponsor/Rater Training Lead.
• Coordinate rater training activities, including assuming a Rater Training Lead role for small to medium studies.
• Coordinate consultant (LEAD) communications and scheduling; maintain successful relationships with study sites/raters/CRAs/sponsors.

Requirements

• Location: Must be based in Australia
• Bachelor’s degree and/or 3+ years of relevant experience; 2+ years of work experience related to clinical trials.
• Experience with clinical trials operations and study reporting; strong ability to learn quickly and work independently.
• Strong people skills and communication skills (written and oral), including conflict resolution and operational support.
• Strong computer literacy (Excel/Office savvy) and ability to maintain impeccable, compliant record keeping.
• Ability to multi-task, stay highly organized, plan proactively, and manage competing priorities in a fast-paced environment.

Culture & Benefits

• Virtual-first/remote work practices.
• Paid time off: 20 days vacation, 10 days personal leave, and 10 paid public holidays.
• 401(k) matching up to 3% of yearly salary.
• Health, dental & vision coverage with company contributions for full-time employees.
• Short-term and long-term disability life insurance (100% employer sponsored) and pre-tax flexible spending accounts.
• Learning and development opportunities via mentorships and assistance with programs/certifications.

Hiring process

• Application review followed by interviews to assess clinical trial experience, operational communication, and ability to manage compliance-focused workflows.