IT Service Manager

Location: Málaga, Spain; hybrid or remote work from the Málaga office.

Company

hirify.global provides IT professionals and software development teams for international partners, including Douglas, a European beauty, health, and cosmetics retailer.

What you will do

• Design and optimize end-to-end IT service and support processes, including stakeholder alignment and documentation.
• Coordinate service providers and ensure compliance with SLAs and quality standards.
• Monitor service performance and prepare reports and presentations for stakeholders.
• Drive continuous improvement by identifying inefficiencies and implementing corrective actions.
• Support contract management, vendor negotiations, escalations, and resolution processes.
• Act as the interface between technical experts and service agents during service rollouts and transformations.

Requirements

• University degree in a technical, economic, or related discipline.
• At least 3 years of experience in IT service management or a similar role.
• Strong knowledge of IT service management frameworks such as ITIL and service quality assurance.
• Excellent communication skills and experience managing diverse stakeholders and teams.
• Fluent German and English, written and spoken; both languages are mandatory.
• Skills in negotiation, conflict resolution, analytical thinking, and solution-oriented problem solving.

Culture & Benefits

• International, multicultural team of skilled professionals.
• Flexible working model with hybrid or remote options and flexible schedules with core working hours.
• 23 holiday days and private health insurance from the first day.
• Gym sponsorship and English and German language classes.
• Team events including Pizza Day, Summer Event, and Málaga Tech Games.