Product Operations Specialist (Fintech)

TL;DR

Product Operations Specialist (Fintech): Supporting the efficient operation of FinTech products and business operations with an accent on technical troubleshooting, cross-functional collaboration, and operational efficiency. Focus on optimizing internal procedures, analyzing user data for product enhancements, and ensuring seamless feature releases.

Location: Hybrid (Larnaca, Cyprus). Visa sponsorship and relocation assistance provided.

Company

hirify.global is an internationally acclaimed multi-asset broker delivering cutting-edge trading tools and platforms to traders worldwide.

What you will do

• Handle daily business and technical inquiries across CRM, Ticketing, Mobile App, and Trading Platforms.
• Support Product Managers and Business Analysts to ensure successful new product or feature releases.
• Collaborate with IT, QA, Development, Brokerage, and Marketing to define requirements and facilitate operations.
• Formulate and update internal procedures to enhance operational efficiency.
• Analyze user data and feedback to drive data-driven product enhancements and optimizations.
• Create product documentation, user guides, and conduct training sessions for internal teams and clients.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 1+ years of experience in a similar role.
• Fluency in English (speaking and writing) is required.
• Must be based in or be able to relocate to Cyprus.
• Strong communication and customer service skills.
• Ability to work under pressure in a fast-paced environment.

Nice to have

• Knowledge of CRM software.
• Experience with collaboration tools such as Jira, Trello, or Asana.
• Proficiency in additional languages.

Culture & Benefits

• Hybrid work model with 2 days working from home.
• Comprehensive health and life insurance, plus a provident fund after the trial period.
• Generous leave policy: up to 30 days annual leave, birthday leave, and summer short Fridays in August.
• Professional development through a training allowance and Udemy Business access.
• Additional perks including gym membership and monthly Wolt vouchers.
• Referral bonus program.