Business Customer Experience Consultant (Telecommunications)

TL;DR

Business Customer Experience Consultant (Telecommunications): Delivering exceptional service and end-to-end ownership of business customer enquiries with an accent on problem-solving and tailored solution provision. Focus on managing billing, technical support, and contract renewals across voice and digital channels.

Location: Hybrid (3 days office, 2 days remote) in South Australia

Company

hirify.global is an Australian telecommunications company delivering more than 11 million services across mobile, broadband and digital solutions.

What you will do

• Deliver high-quality customer experiences via voice and digital channels for business clients.
• Take end-to-end ownership of customer enquiries to ensure timely and complete resolution.
• Support business customers with billing, technical issues, account management, and contract renewals.
• Identify opportunities to enhance customer outcomes and strengthen brand loyalty.
• Resolve complaints and complex concerns with empathy and professionalism.
• Collaborate with internal colleagues and partners to solve technical and service-related issues.

Requirements

• Experience in customer service, contact centers, or account management environments.
• Strong communication skills and the ability to engage professionally with business clients.
• Proven problem-solving skills and the ability to make sound decisions in fast-paced settings.
• Resilience and adaptability when handling challenging conversations.
• Strong organizational skills for managing multiple customer enquiries simultaneously.
• Must be based in South Australia to fulfill hybrid work requirements.

Culture & Benefits

• Flexible working arrangements (3 days in office, 2 days remote).
• Competitive remuneration, including $80 monthly credit and 25% off hirify.global products.
• Inclusive paid parental leave (up to 16 weeks) and flexible leave policies.
• Free 24/7 access to professional counseling and wellbeing support services.
• Active diversity networks including LGBTQIA+, Women, and Disability support groups.