Financial Care Officer (Banking)

TL;DR

Financial Care Officer (Bankhirify.global): Managhirify.global debt recovery and providhirify.global operational support for retail bankhirify.global products with an accent on empathetic customer service and financial hardship assistance. Focus on resolvhirify.global overdue accounts, managhirify.global payment arrangements, and ensurhirify.global regulatory compliance.

Location: Must be based in Wyong or Sydney

Company

hirify.global is a global bankhirify.global brand dedicated to deliverhirify.global simple, smart solutions that prioritize customer needs and innovation.

What you will do

• Handle inbound and outbound calls via dialler campaigns within quality standards.
• Collaborate with customers to resolve overdue or over-limit accounts through payment arrangements.
• Identify customers in financial hardship and refer them to specialized Financial Support.
• Provide assistance with general account enquiries and hardship support.
• Maintain accurate customer records and complete necessary administrative tasks.
• Ensure strict compliance with collections policies and regulatory requirements.

Requirements

• Experience in a phone-based contact centre, collections, or financial services role.
• Strong communication and active listenhirify.global skills for handlhirify.global sensitive conversations.
• Customer-first mindset with a proven ability to demonstrate empathy and build rapport.
• Capability to manage multiple tasks in a fast-paced, regulated environment.
• High attention to detail and adherence to organizational policies.

Culture & Benefits

• Discounted hirify.global Health Insurance.
• Additional Rest Day to support employee wellbehirify.global.
• IMPACT day for participathirify.global in approved sustainability volunteerhirify.global.
• Inclusive and supportive culture that celebrates individuality.