Contact Centre Officer (Tourism)

TL;DR

Contact Centre Officer (Tourism): Managing reservations and customer enquiries for accommodation offerings at Taronga Zoo with an accent on providing exceptional service and maintaining accurate booking records. Focus on handling high-volume customer interactions, financial reconciliation, and supporting the accommodation team in a unique zoo environment.

Location: Must be based in Sydney, Australia (Onsite at Taronga Zoo)

Salary: $73,008 annual package

Company

hirify.global is a leading conservation organization operating iconic zoos in Sydney and Dubbo.

What you will do

• Provide professional and timely responses to customer enquiries via phone and email.
• Manage the full reservations process, including creating bookings and identifying up-sell opportunities.
• Perform accurate financial quoting, payment handling, and end-of-day reconciliation.
• Maintain high standards of data entry within internal booking systems.
• Collaborate with internal and external stakeholders to achieve revenue targets.
• Assist in the onboarding and training of new staff members.

Requirements

• Must have 12 months of experience in a reservations role, preferably in the accommodation industry.
• Must hold a current paid NSW Working with Children Check (WWCC).
• Demonstrated experience in a contact centre or administrative environment.
• Strong computer literacy, specifically with Microsoft Office suite.
• Excellent verbal and written communication skills with high attention to detail.
• Ability to work a full-time schedule from Tuesday to Saturday.

Nice to have

• Prior knowledge of the OPERA booking system.

Culture & Benefits

• Complimentary family and friends passes for Taronga Sydney and Dubbo Zoos.
• Discounts on award-winning onsite accommodation and food/beverage purchases.
• Free onsite car parking outside of peak periods.
• Access to a discounted Fitness Passport.
• Social and collaborative team environment within a unique zoo setting.

Hiring process

• Submission of resume and a one-page cover letter.
• Completion of two specific target questions regarding booking error resolution and high-pressure customer service scenarios.