Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Orchestrating technical customer relationships and leading TAM initiatives to drive successful payment infrastructure integrations with an accent on API strategy and complex technical problem-solving. Focus on resolving high-stakes integration challenges, designing technical solutions for strategic accounts, and translating customer insights into product roadmap improvements.

Location: Remote (Global)

Company

hirify.global builds payment infrastructure that enables companies to integrate over 1,000 payment methods via a single API across 80+ countries.

What you will do

• Serve as the senior technical point of contact for strategic accounts, owning escalations and resolving complex integration challenges.
• Lead technical discussions with customer leadership regarding strategy, product trade-offs, and risk mitigation.
• Define and implement best practices for technical onboarding, integration delivery, and account health monitoring.
• Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap.
• Partner with Sales, Partnerships, and Finance to support account retention and regional growth in LATAM.
• Guide solution design and provide strategic technical support in coordination with developers and senior engineers.

Requirements

• 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
• Proven track record of leading or mentoring technical teams.
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools (Postman, SoapUI, Swagger).
• Hands-on experience with at least one server-side language: Golang, Python, or Node.js.
• Familiarity with server and database technologies (Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB).
• Fluency in English.

Nice to have

• Fluency in Portuguese or Spanish.
• Experience with ticketing systems.

Culture & Benefits

• Fully remote work environment with the ability to work from anywhere.
• One-time Home Office Bonus and provided work equipment.
• Competitive compensation package including stock options.
• International health plan and flexible days off.