Working Student Service (Energy Storage)

TL;DR

Working Student Service (Energy Storage): Supporting the management of long-term service agreements for Battery Energy Storage Systems (BESS) with an accent on maintenance scheduling and customer relations. Focus on coordinating preventive and reactive maintenance, troubleshooting technical issues in data acquisition systems, and ensuring high-quality service delivery.

Location: Germany - Erlangen

Company

Global market leader delivering intelligent energy storage and optimization software for renewables and storage to create a more resilient grid.

What you will do

• Support O&M Supervisors with Long Term Service Agreements (LTSA) for Battery Energy Storage Systems, ensuring performance guarantees and warranties are met.
• Act as a primary point of contact for customers, managing relations and advocating for their interests within the company.
• Track site availability, document outages, and manage customer issues from occurrence to resolution.
• Coordinate and schedule preventive and reactive maintenance, including the procurement of necessary spare parts and resource allocation.
• Diagnose and resolve technical issues using Data Acquisition Systems and Asset Management software.
• Collaborate with 24/7 monitoring, software, network, and safety teams to maintain system reliability.

Requirements

• Bachelor’s degree in electrical or electronics engineering (with some experience) or a Master's degree in a similar engineering field.
• Ability to resolve technical issues of moderate complexity.
• Strong communication skills, with the ability to explain technical information to non-technical audiences.
• Demonstrated skills in task prioritization and objective risk-based management.
• Proficiency with computerized software programs and a customer-centric mindset.
• Valid driver’s license.

Culture & Benefits

• Inclusive environment that encourages openness and active listening ("Unleash Voices").
• Strong commitment to exceptional customer value and satisfaction ("Customer Fluent").
• Mission-driven focus on sustainable, game-changing energy solutions ("Infinite Impact").
• Ownership mindset and a relentless focus on growth and acceleration ("All In").