Senior Product Designer (AI)

TL;DR

Senior Product Designer (AI): Designing end-to-end post-purchase customer experiences with an accent on AI-powered service interactions and complex ecosystem integration. Focus on driving product strategy through experimentation, data-driven insights, and cross-functional collaboration to enhance customer satisfaction.

Location: Must be based in Europe with the legal right to work.

Company

A remote-first product organization focused on building innovative customer journey solutions.

What you will do

• Lead the design of post-purchase journeys including order tracking, returns, and repairs.
• Shape intuitive interactions for AI-augmented customer service solutions.
• Identify strategic product opportunities using research, data, and experimentation.
• Collaborate with product managers and engineers to ensure consistent cross-platform experiences.
• Balance user needs with operational, logistics, and technical constraints.
• Advocate for customer-centric decisions through continuous testing and validation.

Requirements

• Minimum 5 years of experience designing digital products with end-to-end ownership.
• Proven ability to thrive in ambiguous environments using iterative design.
• Strong proficiency in applying AI tools to enhance design workflows.
• Experience designing across complex systems involving multiple partners.
• Must be based in Europe with the legal right to work.
• Fluent professional English required.

Nice to have

• Experience designing customer support, e-commerce, or conversational AI experiences.
• Proficiency in German.

Culture & Benefits

• Fully remote role with flexibility to work from anywhere in Europe.
• Optional access to modern office environments for hybrid collaboration.
• Dedicated learning budget for professional development.
• Access to mental health and personal development coaching.
• Regular team gatherings and workshops to foster collaboration.
• Inclusive, feedback-driven culture focused on autonomy and work-life balance.