Senior Product Designer (Customer Success)

TL;DR

Senior Product Designer (Customer Success): Designing end-to-end post-purchase experiences for a product organization with an accent on AI-powered service solutions and complex ecosystem integration. Focus on driving product strategy through experimentation, user research, and cross-functional collaboration to enhance customer satisfaction.

Location: Must be based in Europe with the legal right to work.

Company

hirify.global is a remote-first product organization facilitating professional matching and career development.

What you will do

• Lead the design of post-purchase journeys including order tracking, returns, and customer support.
• Shape intuitive interactions for AI-augmented customer service solutions.
• Prioritize strategic product opportunities using data, research, and experimentation.
• Collaborate with product managers and engineers to ensure consistent cross-squad experiences.
• Design interactions that coordinate between customers, logistics providers, and operational partners.
• Advocate for customer-centric decisions by testing assumptions and validating solutions.

Requirements

• Minimum 5 years of experience in digital product design with end-to-end ownership.
• Must be based in Europe with the legal right to work.
• Fluent professional English proficiency.
• Proven ability to thrive in ambiguous environments using iterative design.
• Strong proficiency in applying AI tools to enhance design workflows.
• Experience designing across complex systems involving multiple stakeholders.

Nice to have

• Experience in customer support, e-commerce, or AI-assisted product design.
• German language proficiency.

Culture & Benefits

• Fully remote role with flexible working hours and high autonomy.
• Dedicated learning budget for professional development.
• Access to mental health support and professional coaching.
• Regular internal workshops and knowledge-sharing sessions.
• Company-wide team gatherings and office weeks for collaboration.
• Inclusive, feedback-driven culture focused on innovation and ownership.