Senior Product Designer (Customer Success)

TL;DR

Senior Product Designer (Customer Success): Designing end-to-end post-purchase experiences for a remote-first product organization with an accent on delivery, returns, and AI-powered service interactions. Focus on influencing long-term product strategy, validating solutions through experimentation, and ensuring consistency across complex ecosystems.

Location: Must be based in Europe with the legal right to work

Company

hirify.global is a remote-first product organization focused on building seamless customer journeys and AI-powered service experiences.

What you will do

• Lead the design of end-to-end post-purchase journeys including order tracking, returns, and repairs.
• Shape user experiences for AI-augmented customer service solutions and conversational interfaces.
• Prioritize strategic product opportunities using customer research, data, and experimentation.
• Collaborate with product managers and engineers to deliver consistent experiences across multiple squads.
• Design interactions that coordinate between customers, operational partners, and logistics providers.
• Advocate for customer-centric decisions by testing assumptions and refining solutions based on metrics.

Requirements

• Minimum 5 years of experience designing digital products with end-to-end ownership.
• Must be based in Europe with the legal right to work.
• Fluent professional English is required.
• Proven ability to thrive in ambiguous environments using iterative design and user feedback.
• Strong proficiency in applying AI tools to enhance design workflows.
• Experience designing across complex systems involving multiple teams or external platforms.

Nice to have

• Experience designing customer support, e-commerce, or AI-assisted experiences.
• Proficiency in German.

Culture & Benefits

• Fully remote role with flexible working hours and high autonomy.
• Optional access to a modern office for hybrid collaboration.
• Dedicated learning budget for professional development and conferences.
• Access to mental health support and professional coaching services.
• Regular internal workshops and company-wide team gatherings.
• Inclusive, feedback-driven culture focused on innovation and ownership.