L1 Support

TL;DR

L1 Support: Providing technical assistance and resolving hardware and software issues for retail and restaurant clients with an accent on incident tracking and SLA management. Focus on troubleshooting recurring faults, configuring equipment, and coordinating on-site engineer appointments.

Location: Must be based in Belgrade, Serbia

Company

hirify.global is a global leader in unified commerce, providing intelligent platforms and payment solutions for the retail and dining industries.

What you will do

• Provide technical support to clients regarding hardware and software issues.
• Resolve recurring or standard problems by applying troubleshooting checklists.
• Track and report incident performance on a daily and weekly basis.
• Configure and update hardware and software equipment.
• Coordinate and allocate engineer appointment times for on-site jobs.
• Assign and distribute workloads to ensure SLA compliance.

Requirements

• Fluent in Turkish and English language
• Basic PC literacy and understanding of Windows-based applications.
• Strong problem-solving and analytical skills.
• Excellent verbal, written, and listening communication skills.
• High school diploma.
• Must be based in Belgrade, Serbia

Culture & Benefits

• Opportunity to work in a globally inclusive environment.
• Commitment to fair treatment and professional growth based on performance.
• Exposure to a wide range of industry-leading commerce technologies.