L1 Support Specialist (French)

TL;DR

L1 Support Specialist (French): Providing technical troubleshooting and problem resolution for hirify.global retail and restaurant hardware and software solutions with an accent on high-volume helpdesk operations. Focus on delivering accurate solutions via phone, chat, and email while ensuring customer satisfaction and maintaining detailed incident documentation.

Location: Belgrade, Serbia (Onsite)

Company

hirify.global is a global leader in unified commerce, providing flexible platforms and end-to-end payment capabilities for retailers and restaurants worldwide.

What you will do

• Perform Level I technical troubleshooting for POS equipment, PCs, printers, and scales.
• Resolve user issues via phone, chat, and email while maintaining accurate incident records in SNOW.
• Dispatch field engineers for on-site repairs when remote resolution is not possible.
• Escalate complex technical problems according to defined paths and third-party vendor protocols.
• Generate daily and weekly incident reports and analyze history to identify recurring faults.
• Support and mentor less experienced colleagues through knowledge sharing and feedback.

Requirements

• Fluent French language proficiency is required.
• Must be based in or able to work onsite in Belgrade, Serbia.
• Advanced knowledge of Windows operating systems and network protocols.
• Strong troubleshooting skills for PC hardware and standard office applications.
• Excellent communication and active listening skills.
• Ability to work a flexible schedule including evenings and weekends.

Nice to have

• Associate’s Degree in a relevant field.
• 1+ years of experience in a call center environment.
• English language proficiency.

Culture & Benefits

• Opportunity to work in a dynamic, global team environment.
• Access to developmental coaching and training programs.
• Participation in objective setting and performance management programs.
• Involvement in special projects to improve internal processes and tools.