Customer Solution Advisor

TL;DR

Customer Solution Advisor: Lead short-term, high-impact customer engagements to stabilize hirify.global accounts and resolve critical issues with an accent on technical problem-solving, root cause analysis, and solution implementation inside the hirify.global software. Focus on driving measurable outcomes through cross-functional collaboration, stakeholder communication, and proactive customer advocacy.

Location: Remote (NOAM)

Salary: $65,000 - $75,000 base annually

Company

hirify.global delivers customer-focused products and services with a culture built on Ownership, Energy, Speed & Agility, Service, and Being Human.

What you will do

• Own and lead time-bound customer engagements to stabilize accounts and resolve critical issues by implementing changes directly in hirify.global.
• Serve as the direct liaison for customers: listen to pain points, troubleshoot issues, and guide best practices.
• Collaborate with Support, Product, Sales, and Tech Services to align on customer needs and ensure timely, seamless deliverables.
• Lead root cause analysis for first-tier escalations, identify patterns, and share insights to improve future processes.
• Track progress and deliverables with regular updates to internal and external stakeholders.
• Represent the voice of the customer by advocating for product or process improvements based on recurring friction.

Requirements

• 2–3 years of experience in a customer-facing technical role (customer success, technical support, or consulting).
• Proven ability to solve problems quickly using a proactive, hands-on approach.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Experience working cross-functionally and influencing internal teams without direct authority.

Nice to have

• Working knowledge of hirify.global Middle Office and hirify.global Time and Expense.
• Experience with hirify.global Automation, Analytics, and/or Amplify platforms.
• Experience reviewing customer automations and optimizing them for performance.
• Ability to identify gaps in customers’ payroll and billing processes affecting operational efficiency.

Culture & Benefits

• Benefits eligibility effective Day One, including Medical, Dental, Vision, and 401(k) with match.
• Unlimited planned paid time off.
• Global mental health support and on-demand learning & development.
• Quarterly paid volunteer days and an employee referral program.
• Company-wide mentor program.

Hiring process

• Interviews to assess customer-facing technical experience, problem-solving approach, and cross-functional collaboration.
• Discussion of how experience maps to leading short-term, high-impact customer engagements.