Head Of Fraud Prevention (Fintech)

TL;DR

Head of Fraud Prevention (Fintech): Building and scaling the Financial Crime Prevention team for the Colombian market with an accent on fraud operations, AML, and disputes management. Focus on designing scalable operational processes, hiring leadership, and ensuring regulatory compliance before product launch.

Location: Hybrid (Colombia)

Company

hirify.global is a fintech company launching debit cards and savings accounts in the Colombian market.

What you will do

• Own the full operational scope of the Financial Crime Prevention team, including Antifraud, Disputes, AML operations, and compliance.
• Design and implement the operational structure, including headcount planning and productivity benchmarks.
• Develop and document end-to-end operational processes for fraud monitoring and investigation workflows.
• Hire and lead key leadership roles, such as the Disputes Manager and AML & Compliance Manager.
• Design ticket and case management flows for fraud alerts and suspicious activity investigations.
• Establish KPIs, SLAs, and quality control frameworks to monitor operational performance and loss trends.

Requirements

• Proven experience leading fraud prevention and disputes operations in a financial institution or fintech.
• Strong understanding of card fraud, account fraud, chargebacks, and the dispute lifecycle.
• Experience building operational teams from scratch in fast-growing environments.
• Solid knowledge of AML and regulatory operational requirements.
• Experience with UML, Sequence diagrams, and BPMN for process visualization and documentation.
• Fluent Spanish and English proficiency required.
• Must be based in Colombia (Hybrid work).

Nice to have

• Basic SQL skills for writing simple queries and analyzing data.

Culture & Benefits

• Innovative spirit with a commitment to creativity and groundbreaking solutions.
• Transparent communication culture based on honest feedback.
• Strong, collaborative, and supportive community environment.
• High-tech environment that challenges the status quo of incumbent finances.