IT DC Support Manager (AI)

Location: Tallinn, Estonia

Company

Nebius is building a full-stack AI cloud platform for developers and enterprises, specializing in large-scale GPU orchestration and AI infrastructure.

What you will do

• Lead and manage L1, L2, IT infrastructure, and Field Network Engineers supporting GPU clusters and region IX colocations.
• Ensure high availability and reliability of GPU clusters and overall data center IT infrastructure.
• Act as the primary escalation point for complex hardware, network, and operational incidents.
• Monitor and drive SLA, KPI, and incident resolution performance across all IT support services.
• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and implement improvements.
• Manage the IT asset lifecycle, including RMAs within the responsibility area.

Requirements

• 3+ years of experience managing technical support teams in a data center or critical infrastructure environment.
• Hands-on background in diagnosing and resolving server hardware issues, specifically GPU-based systems and fiber networks.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command-line tools.
• English: High proficiency in spoken and written English (C1) required.

Nice to have

• Relevant certifications and trainings.

Culture & Benefits

• Competitive compensation package.
• Career growth and extensive learning opportunities.
• Culture of flexibility, ownership, and bold thinking.
• International environment working with talented teams on impactful AI projects.