Product Support Engineer (Semiconductors)

TL;DR

Product Support Engineer (Semiconductors): Providing high-level engineering support for Laser Annealing products with an accent on diagnosing, troubleshooting, and debugging complex system failures. Focus on coordinating factory resources to resolve field escalations and delivering technical training to customers and service staff.

Location: Hsinchu City, Taiwan

Company

hirify.global designs, develops, and manufactures highly complex, cutting-edge machines used to create essential devices for semiconductors and emerging high-growth markets.

What you will do

• Diagnose system-level failures and anomalies through both hands-on and remote intervention.
• Coordinate factory and field resources to resolve customer escalations and support requests.
• Provide on-the-job training to service engineers during installations and critical service escalations.
• Compose technical documentation, including troubleshooting guides and technical bulletins.
• Analyze failure data and coordinate corrective actions to improve product reliability.
• Participate in design reviews, FMEA, and new product introduction meetings.

Requirements

• BS in Engineering (5+ years experience) or MS (3+ years experience) in field service or customer support.
• Experience with semiconductor capital equipment and CO2 laser systems.
• Proficiency in both English and Chinese is required.
• Ability to travel 20%-30% domestically and internationally.
• Proven ability to lead technical teams and manage cross-functional issue resolution.

Culture & Benefits

• Collaborative and team-building work environment.
• Opportunity to work with world-leading technology companies on cutting-edge material science challenges.
• Commitment to equal opportunity employment and providing reasonable accommodations.