Fullstack Java/React Engineer (Contact Center)

TL;DR

Fullstack Java/React Engineer (Contact Center): Developing a next-generation Contact Center Solution with an accent on cloud-native microservices and scalable architecture. Focus on building real-time low-latency frontend applications and integrating AI/ML for CX/AX optimization.

Location: Hybrid (3 days onsite, 2 days remote) in Wilmington, DE or Charlotte, NC

Company

hirify.global (S3) is a staffing firm specializing in providing high-level engineering talent for mission-critical enterprise transformations.

What you will do

• Spearhead the development of a transformational next-generation Contact Center Solution.
• Build massively scalable, mission-critical cloud solutions using best-in-class platforms.
• Develop real-time low-latency frontend web applications using React, Redux, and TypeScript.
• Implement backend microservices using Java and Spring Boot based on Domain Driven Design.
• Integrate real-time eventing using Kafka, gRPC, or Web Sockets.
• Optimize customer and agent experiences (CX/AX) using AI/ML capabilities.

Requirements

• 6-7 years of overall software engineering experience.
• 4+ years of full-stack Java experience with Spring Boot and Microservices.
• Proficiency in React and MongoDB.
• Must be based in or able to work hybrid in Wilmington, DE or Charlotte, NC.
• Strong experience with automated testing frameworks for Java/Python and UI microservices.
• Hands-on experience with TrueCD and DevOps tools like Cucumber and Jenkins.

Nice to have

• Experience with Apigee and Python.
• Professional cloud certifications in Azure or GCP.
• Experience with Vertex AI, Google Agent Development Kit, and Playbooks.
• Domain knowledge in IVR/IVA, NLU/NLP, and Omni-channel agent journeys.

Culture & Benefits

• Opportunity to convert from a W2 contract role to a full-time employee (FTE).
• Engagement in a high-impact project utilizing cutting-edge AI/ML and cloud technology.
• Work within a professional Agile environment.