Deskside Support

TL;DR

Deskside Support (IT Support): Providing hands-on technical support and maintaining mission-critical systems for end users with an accent on hardware/software troubleshooting and system deployments. Focus on ensuring high service levels, driving modernization, and delivering exceptional support in a client-facing environment.

Location: Must be based in Hortolandia, São Paulo, Brazil

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems.

What you will do

• Provide hands-on technical support and troubleshooting for hardware and software issues.
• Manage system images, software upgrades, and hardware deployments for end users.
• Collaborate with internal teams and alliance partners to resolve complex technical dilemmas.
• Identify opportunities for modernization and automation to enhance user experience.
• Ensure adherence to XLA and SLA targets to maintain high customer satisfaction.
• Support executive-level users with specialized technical requirements.

Requirements

• 5+ years of experience in IT support
• Fluency in Portuguese is required
• Experience working in a customer-facing environment
• Strong communication skills across email, phone, and in-person channels
• Ability to work on-site in Hortolandia

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related field

Culture & Benefits

• Access to continuous learning and certifications with Microsoft, Google, and Amazon.
• Comprehensive Be Well programs supporting financial, mental, and physical health.
• Inclusive culture focused on belonging and professional growth.
• Clear career paths into Service Delivery Management or Workplace Modernization.