Support Engineer (AWS/Kubernetes)

TL;DR

Support Engineer (AWS/Kubernetes): Managing technical operations and infrastructure for a veterinary software platform with an accent on customer lifecycle management, data migrations, and platform-level troubleshooting. Focus on automating resolution processes, maintaining AWS/Kubernetes environments, and partnering with the Customer Experience team to ensure high-quality service delivery.

Location: Must be based in Brazil

Company

hirify.global is a leading nearshore staff augmentation provider connecting top-tier Latin American tech talent with innovative U.S. companies.

What you will do

• Manage technical onboarding and decommissioning workflows for customer environments.
• Execute structured data migrations, validation, and quality assurance.
• Resolve escalated technical tickets, including environment troubleshooting and bulk updates.
• Collaborate with Customer Success and Implementation managers to translate operational needs into technical solutions.
• Build tools, runbooks, and automation to improve resolution efficiency and reduce recurring issues.

Requirements

• English: C1-level fluency (written and spoken) is mandatory.
• Advanced proficiency in SQL and complex database management.
• Hands-on expertise with AWS core services (RDS, S3, EC2, ECS).
• Practical experience with Kubernetes orchestration and workload troubleshooting.
• Experience with Infrastructure as Code using Terraform and Helm deployments.
• Comfort with Git/GitHub for version control and CI/CD workflows.

Culture & Benefits

• 100% remote work environment.
• Highly competitive compensation paid in USD.
• Paid time off policies to support work-life balance.
• High degree of autonomy in managing work results.
• Opportunity to work with top-tier U.S. companies and a global network of 600+ professionals.