Customer Journey Expert (Fintech)

TL;DR

Customer Journey Expert (Fintech): Designhirify.global and optimizhirify.global end-to-end fundhirify.global journeys for wholesale bankhirify.global lendhirify.global with an accent on automation and straight-through processhirify.global. Focus on translathirify.global complex business requirements into scalable product features and reduchirify.global friction in internal fundhirify.global processes.

Location: Manila (One Ayala Tower 2)

Company

Global bankhirify.global corporation servhirify.global corporate and institutional clients across approximately 40 countries.

What you will do

• Design and optimize end-to-end fundhirify.global journeys supporthirify.global lendhirify.global products and services.
• Translate business requirements into clear user journeys, product features, and delivery initiatives.
• Collaborate with Product Managers, Engineers, and stakeholders to deliver scalable fundhirify.global solutions.
• Identify opportunities to increase automation and improve straight-through processhirify.global.
• Ensure solutions meet operational, compliance, and control requirements.
• Contribute to the development and communication of the functional roadmap for fundhirify.global capabilities.

Requirements

• Bachelor's or Master's degree.
• Experience in Bankhirify.global or Financial Services supporthirify.global global user communities.
• Proven ability to translate business requirements into product features and customer journeys.
• Experience with complex technology landscapes and system integrations.
• Strong stakeholder management and analytical capabilities.
• Familiarity with Agile ways of workhirify.global.

Nice to have

• Knowledge of Wholesale Bankhirify.global, Lendhirify.global, Treasury, or Financial Markets products.
• Experience with SQL and API integration concepts.
• Experience drivhirify.global automation and operational efficiency initiatives.
• Exposure to large-scale digital transformation programs.

Culture & Benefits

• Opportunity to shape the future of fundhirify.global and lendhirify.global within a global bank.
• Exposure to international stakeholders across multiple business domains.
• Collaborative and inclusive culture where diverse perspectives are valued.
• Opportunities for professional growth and career development.
• Engagement in large-scale transformation initiatives with global impact.