Mid-Market/Enterprise Customer Success Manager (SaaS)

TL;DR

Mid-Market/Enterprise Customer Success Manager (SaaS/HRTech): Managing the full customer lifecycle from onboarding to long-term partnership with an accent on customer retention, churn mitigation, and structured business reviews. Focus on executing success plans, identifying commercial growth opportunities, and leveraging AI tools for operational efficiency.

Location: EMEA

Salary: $37,300 — $83,900 USD (OTE)

Company

hirify.global is a global HR platform that enables businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Own the entire customer lifecycle from initial onboarding to established long-term partnership.
• Conduct structured operational reviews (ORs) and Quarterly Business Reviews (QBRs).
• Identify early churn signals and execute standard playbook mitigations to ensure retention.
• Drive commercial impact by identifying expansion and cross-sell opportunities during account discussions.
• Manage a medium-sized book of clients, maintaining high CSAT and responsiveness standards.
• Leverage approved AI and automation tools to increase daily throughput and communication quality.

Requirements

• Proven and extensive experience as a Customer Success Manager.
• Location: Must be based in the EMEA region.
• English: Fluent written and spoken communication skills required.
• Ability to maintain a consistent operating cadence and re-prioritize tasks in a high-volume environment.
• Strong capacity for account autonomy and rigorous follow-through on documentation and commitments.

Culture & Benefits

• Fully hirify.global "work from anywhere" policy with flexible working hours and asynchronous communication.
• Comprehensive leave policy including 16 weeks of paid parental leave and flexible PTO.
• Financial incentives including stock options and a dedicated learning budget.
• Support for home office setup with an IT equipment budget.
• Mental health support services and budgets for local in-person social events.

Hiring process

• Async profile review and written test.
• Sequential interviews with Recruiter, Manager, Team, and Sr. Director of CS.
• Bar Raiser interview followed by a prior employment verification check.