Fraud Team Manager (Fintech)

TL;DR

Fraud Team Manager (Fintech): Leading a team of Fraud Investigators to protect EU customers and operations with an accent on prevention, fraud investigation, and bank communications. Focus on building a brand-new Spanish-speaking team from scratch and scaling operational processes for future growth.

Location: Remote (UK) - Must be based in the UK

Salary: £38,300 - £48,400 + £2,500 multilingual premium

Company

hirify.global is a digital bank on a mission to make money work for everyone by simplifying traditional banking and creating a user-centric financial experience.

What you will do

• Lead and manage the professional development of a team of 10-12 Fraud Investigators.
• Conduct quality checks to drive individual and collective performance and identify coaching opportunities.
• Collaborate with EU Senior Managers and operations analysts to refine processes and guidance.
• Build and scale the EU Spanish-speaking team from the ground up to support future growth.
• Manage employee relations cases and foster a supportive, high-performance team culture.
• Act as an interviewer in the hiring process to help shape the expanding team.

Requirements

• Fluent in English and Spanish, both written and verbal.
• Strong experience in team leadership within the fraud domain of the financial services sector.
• Proven ability to drive excellent performance through others.
• Expert knowledge of the financial crime landscape and associated fraud risks in the UK and EU.
• Practical experience in carrying out fraud investigations.
• Ability to commit to the first 6 weeks starting October 12th with no time off authorized.

Culture & Benefits

• £1,000 annual learning budget for books, training courses, and conferences.
• Full remote setup including a MacBook and additional WFH support.
• Incentive awards tied to individual and team performance.
• Inclusive environment with a strong focus on diversity and equal opportunities.

Hiring process

• Initial application questions.
• Video call with a recruiter.
• Leadership and technical interview.