Senior Systems Engineer (Service Management)

TL;DR

Senior Systems Engineer (Service Management): Build and enhance enterprise-grade OSS Assurance, Service Management, and Enterprise Integration platforms with an accent on Java/J2EE development, relational database performance, and integration middleware. Focus on incident support (L3), CI/CD and non-production environment management, and proactive monitoring using APM/observability tooling to prevent service impact.

Company

hirify.global is a telecommunications company evolving into a technology company delivering products and services.

What you will do

• Design and develop custom builds and product customisation by translating high-level designs into component-level implementation.
• Provide L3 solution support for OSS Operations during major incidents with corrective fixes via in-house development or configuration changes.
• Manage source code, CI/CD pipelines, build/deployment tooling, and non-production environments (Dev, Test, UAT, SIT) aligned to production/DR/PPT.
• Use observability and APM tooling (Dynatrace, Prometheus, Grafana, ELK/OpenSearch) to monitor platform health and drive corrective action.
• Coordinate outsourced development by managing supplier deliverables while retaining source code ownership for hirify.global.
• Lead small developer teams (vendor/contractor) for custom build delivery projects.

Requirements

• Minimum 10 years of professional experience in software development/engineering.
• Minimum 5 years managing ITIL Service Management platforms and solutions.
• Expertise in Java/J2EE application development and relational database design, schema optimisation, and query performance.
• Proficiency across Python, Groovy, Go, and JavaScript, plus knowledge of front-end frameworks (React, AngularJS).
• Experience with ITIL Service Management platforms (ServiceNow or equivalent) and OSS Assurance sub-domains (fault, performance, configuration, service, customer experience).
• Knowledge of integration middleware/messaging (Kafka, NiFi, REST APIs), container/orchestration (Docker, Kubernetes), and CI/CD/release tooling (Ansible, GitLab CI, GitHub Actions, Jenkins).

Culture & Benefits

• Flexible working: opportunity to work three days in the office and two days remote/home.
• Competitive remuneration plus employee discounts, including an $80 monthly credit and discounts on hirify.global products.
• Leave policies including additional “Connected” days and inclusive paid parental leave up to 16 weeks.
• Learning support via hirify.global U’s micro-credentials developed with La Trobe and Macquarie Universities.
• Wellbeing support with free access to counselling services 24/7 (in-person, phone, SMS, or video).

Hiring process

• Application review followed by interviews to assess engineering capability and collaboration fit.
• Process includes accessibility support if adjustments are needed during recruitment.