Director of SDS Authoring Services (Web3)

Director, SDS Authoring Services

Company

ChemChain

Conditions

22 minutes agoHeadSalary: 125K - 140KBethesda, Maryland; Charlottesville, VA; Remote FL; Remote GA; Remote MA; Remote NC; Remote OH; Remote PA; Remote TX; Remote VA; Washington DC Metro Area Remote Full Time Operations Jobs by ChemChain

ChemChain ChemChain is a blockchain platform for transferring information on chemicals in products along the value chain. Distributed About ChemChain ChemChain is the revolutionary blockchain platform to transfer information on chemicals in products along the value chain, from chemical manufacturers to consumers, recyclers, and waste operators. It offers features like decentralized and tamper-proof data storage, trade secret protection through end-to-end encryption, and scalable architecture for global supply chains. View jobs by ChemChain

Skills

Osha Cost Management Adr Budgeting Stakeholder Management Sap Data Analysis Process Improvement Team Management Coaching Product Stewardship Safety Data Sheets Sds Authoring Chemical Regulatory Consulting Ghs Dot Iata Imdg Msdgen Wercs Prosteward Operational Leadership Kpi Development Regulatory Affairs Forecasting Automation

About the Role

You will lead the transformation of our global On-Demand Authoring business, overseeing a team responsible for delivering approximately 20,000 SDSs annually across a diverse portfolio of customers with varying service levels and turnaround expectations. You will modernize service operations, improve delivery performance, and create a more agile, data-driven approach to resource management. You'll use operational metrics, automation, and AI-enabled capabilities to anticipate demand, optimize capacity, reduce backlog, and ensure high-quality service delivery. You'll turn data into action, proactively identify risks, and drive continuous improvements that enhance customer outcomes and business performance. You'll lead through change and build scalable processes that drive efficiency, accountability, and measurable results.

Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Biotechnical Science, or a related field
• 8+ years of experience in SDS authoring, chemical regulatory consulting, product stewardship, or a related field
• 7+ years of leadership experience managing global teams and developing people leaders
• Strong knowledge of global regulatory frameworks, including GHS, OSHA, ADR, DOT, IATA, and IMDG
• Experience leading global SDS authoring operations, including managing high-volume workloads, balancing resource capacity and customer demand, and delivering services across multiple regions
• Experience with SDS authoring platforms such as SAP, MSDgen, WERCS, ProSteward, or similar systems
• Demonstrated success leading operational improvements, organizational change, and large-scale regulatory or customer-driven projects
• Proven ability to use data and metrics to identify trends, solve problems, improve performance, and drive business decisions
• Experience developing and coaching SDS Authors and team leaders in a fast-paced service environment
• Strong business acumen, including experience managing budgets, operational performance, and service delivery metrics
• Excellent communication, problem-solving, and stakeholder management skills
• Ability to navigate ambiguity and drive results in a dynamic, evolving environment

Responsibilities

• Modernize the Authoring Services operating model to improve agility, scalability, efficiency, and customer outcomes
• Shift operational management from reactive execution to proactive, data-driven decision making
• Build operational visibility through metrics, dashboards, and performance signals that identify emerging risks before they impact customers
• Champion the evolution of service delivery through automation, AI-enabled workflows, and continuous process improvement initiatives
• Lead global On-Demand Authoring operations, ensuring high-quality service delivery aligned with contractual commitments and customer expectations
• Drive measurable improvements in on-time delivery, backlog health, customer satisfaction, quality performance, and operational efficiency
• Balance dynamic supply and demand across global resources, proactively responding to fluctuations in workload and customer requirements
• Implement stronger operational controls, governance, and prioritization processes to improve throughput and reduce service delays
• Partner closely with Account Management and Customer Success teams to identify and address customer risk earlier in the lifecycle
• Establish stronger communication channels between delivery and commercial teams to proactively manage customer expectations and mitigate renewal risks
• Participate in strategic customer discussions, onboarding activities, and service planning initiatives when appropriate
• Collaborate with Sales, Product, Pricing, and Delivery stakeholders to support growth, retention, and service innovation
• Lead, coach, and develop a team of Authoring Project Managers and operational leaders across a globally distributed organization
• Foster a culture of accountability, collaboration, inclusivity, and continuous improvement
• Empower leaders to make decisions, solve problems, and drive results while maintaining alignment to organizational objectives
• Create an environment where teams actively identify friction points, surface ideas, and contribute to operational improvements
• Contribute to budgeting, forecasting, cost management, and profitability initiatives
• Use operational and financial data to optimize resource allocation and improve business outcomes
• Develop KPIs that connect service performance, customer experience, operational efficiency, and commercial results

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

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