Practice Consultant I

TL;DR

Practice Consultant I: Determining & building custom clinical workflows and configuring the hirify.global platform for outpatient projects with an accent on workflow design, go-live support, and quality audits. Focus on translating physician office communication requirements into reliable scheduling and communication rules while executing testing protocols and training practice staff.

Location: Remote

Salary: $55,000–60,000 USD per year

Company

hirify.global provides clinical communication and physician scheduling solutions for medical practices, hospitals, and health systems.

What you will do

• Implement custom workflow designs to streamline clinical communications.
• Build users, schedules, and workflow rules in the hirify.global platform; configure workflow solutions.
• Provide technical support during customer go-lives (including occasional onsite) and support remote go-live activities.
• Monitor and update user and schedule application changes for synced applications.
• Execute testing protocols, quality audits (design and configuration), and configuration quality assurance.
• Serve as lead consultant for outpatient projects; train practitioners, practice managers, and support staff; manage account stages in SFDC and SmartSheet.

Requirements

• 2+ years of experience in a customer-facing consulting, account manager, project manager, business analyst, and/or other service role.
• Strong written and verbal communication skills; ability to build rapport with Practice Managers and Providers.
• Strong problem-solving and reasoning skills for both configuration and communication.
• Strong organizational and time management skills with excellent attention to detail.
• Strong Microsoft Office proficiency (Excel, Visio, Word, PowerPoint, Outlook).
• Ability to work in a fast-paced environment and communicate with or without reasonable accommodation; may require occasional visits to other locations depending on assignment.

Nice to have

• Bachelor’s degree in Business or related discipline.
• Experience driving process change in complex environments.
• Experience working with physicians or in clinical settings.

Culture & Benefits

• Remote-first work environment.
• Health, dental, vision, life, and disability insurance options available day one.
• 401(k) with match (immediately vested).
• 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
• Internal advancement opportunities.

Hiring process

• Compensation range is provided with pay transparency; final compensation is tailored to background, strengths, and role scope.