Customer Operations Specialist (Salesforce)

TL;DR

Customer Operations Specialist (Salesforce): Managing the full contract lifecycle and CRM data integrity for a large customer portfolio with an accent on contract execution, billing support, and revenue operations. Focus on maintaining accurate Salesforce records, conducting outbound customer outreach, and optimizing operational workflows to ensure compliance and efficiency.

Location: Must be based in Mexico, Colombia, Argentina, Costa Rica, or Jamaica. Working hours: U.S. Business Hours.

Company

hirify.global is a professional services firm hiring on behalf of clients for operational and administrative roles.

What you will do

• Own the end-to-end contract lifecycle from initiation to execution.
• Manage and update customer records and contract terms within Salesforce.
• Conduct outbound customer outreach via phone and email to secure signed agreements.
• Maintain clean CRM data and track recurring monthly revenue information.
• Support billing operations, collections, and AutoPay enrollment.
• Prepare daily reports on outreach activity and contract progress.

Requirements

• 2–4 years of experience in contract administration, customer operations, or billing.
• Hands-on experience with Salesforce and DocuSign.
• Strong proficiency in Google Sheets and Microsoft Excel.
• Excellent written and verbal English communication skills.
• Ability to handle outbound calls and customer follow-ups professionally.
• Must be located in Mexico, Colombia, Argentina, Costa Rica, or Jamaica.

Culture & Benefits

• Fully remote role with clear performance metrics.
• Opportunity to improve operational systems and workflows.
• Defined career progression paths into management or revenue operations.
• High-impact role supporting revenue accuracy and customer experience.

Hiring process

• Initial screening call and recruiter interview.
• Submission of a self-recorded intro video via Spark Hire.
• Final interview.