Customer Success Manager (SaaS)

Location: Berlin, Germany. This position is NOT eligible for Visa sponsorship.

Company

hirify.global provides a Unified IT Operations Platform delivering endpoint management, autonomous patching, backup, and remote access in a single console.

What you will do

• Manage a portfolio of the largest and most important customers, building relationships from support agents to CxOs.
• Act as a Trusted Advisor to ensure customers leverage the solution effectively to meet business objectives.
• Analyze product usage data to take proactive actions to improve adoption and reduce churn.
• Identify, qualify, and develop cross-sell and upsell opportunities within assigned accounts.
• Utilize Salesforce to document activities and ensure accurate opportunity forecasting.

Requirements

• Proven experience as a Customer Success Manager.
• Fluent English proficiency.
• Strong consultative skills, including active listening and the ability to overcome objections.
• Analytical mindset with a can-do attitude to identify root causes and develop solutions quickly.
• Must have valid work authorization for Germany (no visa sponsorship available).

Nice to have

• Experience within the SaaS/cloud or IT industry.

Culture & Benefits

• Office located in the heart of Berlin, directly at Alexanderplatz.
• Company-covered lunch 3 times per week at the office.
• Access to a Corporate Benefits Platform with discounts for various brands.
• Professional development via a renowned training platform.
• International and intercultural work environment.