Lead Consultant - Client Success (CPX) (Cybersecurity)

Location: MBZ City, Abu Dhabi, United Arab Emirates

Company

Managed security services organization providing cybersecurity operations, advisory, governance, and incident response services.

What you will do

• Manage a portfolio of clients as the primary Client Success point of contact and build trusted relationships with security and executive stakeholders.
• Lead operational service reviews, governance meetings, and executive steering committees, presenting service performance, risks, KPIs, and improvement initiatives.
• Provide technical advisory guidance across SOC, SIEM, MDR, EDR/XDR, Threat Intelligence, Threat Hunting, Exposure Management, and Incident Response services.
• Act as an escalation point for complex service issues and support major incident communications, incident bridges, and executive updates.
• Analyze service performance, incident trends, detection coverage, and operational KPIs to identify gaps and drive service improvements.
• Coordinate with SOC, Threat Intelligence, Incident Response, Engineering, and Service Delivery functions while mentoring Client Success team members.

Requirements

• CISSP certification.
• Minimum 8 years of cybersecurity experience, including managed security services, cybersecurity operations, technical account management, service delivery, customer success, SOC leadership, or equivalent client-facing roles.
• Strong knowledge of MSSP operations, SOC, MDR, SIEM, EDR/XDR, Threat Intelligence, Threat Hunting, Exposure Management, Incident Response, and MITRE ATT&CK.
• Experience with service governance, stakeholder management, executive communication, incident management, relationship management, negotiation, presentation, and problem-solving.
• Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related discipline.

Culture & Benefits

• Work involves cross-functional collaboration across cybersecurity operations, engineering, threat intelligence, incident response, and service delivery.
• Focus on service excellence, operational maturity, continuous improvement, and long-term client outcomes.
• Opportunity to provide technical leadership, mentorship, and capability development within the Client Success function.